Clinical compliments, complaints and feedback policy

At Ewbank Psychotherapy, I pride myself on delivering evidenced based psychological therapy that is safe, effective, and enables every one of my clients to progress towards their personal goals. I work hard to ensure everyone has an excellent experience of working with me.

I welcome compliments, complaints, and feedback, as I see them as opportunities to learn and further enhance the experiences of my clients and referrers. Therapists work with their clients collaboratively and therapy is tailored to a person’s goals and needs. Throughout treatment, your therapist consistently asks clients for feedback on therapy.

I provide a feedback questionnaire at the end of treatment for clients to complete. This provides an opportunity to give quantitative and qualitative areas for improvement and compliments. Consent is gained to publish compliments on my website and any identifiable information is removed.

I ensure all complainants are carefully listened to and that we have investigated and managed any concerns appropriately. I always work within the British Association for Behavioural and Cognitive Psychotherapies (BABCP) standards of conduct, performance, ethics, and Practice Guidelines. I will ensure that in managing concerns and complaints it complies with confidentiality and data protection policies.

How To Compain

If you are not satisfied with the service you have received, I encourage you to raise any concerns with your therapist directly. They will do their utmost to resolve any problems that have occurred during your work with them. If you are not satisfied that your complaint has been addressed, then you should take this up with the therapist’s regulatory/accredited body (https://www.babcp.com/Raising-a-concern)

For all queries or concerns related to data subject rights please contact info@ellieewbank.co.uk.  I hope that we can resolve the matter internally however, if you are not satisfied that it has been addressed appropriately the General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted   https://ico.org.uk/concernsor or telephone: 0303 123 1113.